Privacy Policy for Gearwork Defense

Gearwork Defense ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our cybersecurity and IT support services, including proactive threat monitoring, malware detection and removal, firewall configuration, data encryption solutions, security awareness training, endpoint protection, network vulnerability assessments, and incident response planning.

Information We Collect

We collect various types of information to provide and improve our services to you.

Information You Provide Directly to Us:

• Contact Information: When you engage with our services, we may collect personal identifiers such as your name, email address, phone number, and mailing address.
• Account Information: If you create an account to access our online services, we collect account credentials and other information necessary for account management.
• Service-Related Information: Details you provide regarding your IT infrastructure, systems, or specific security incidents to enable us to perform our contracted services. This may include system logs, network configurations, and other technical data relevant to cybersecurity.
• Communications: Records of your communications with us, including customer support inquiries, feedback, and service requests.

Information Collected Automatically:

• Technical Data: When you access our online platform or utilize our cybersecurity tools, we may automatically collect technical information such as IP addresses, device identifiers, browser type, operating system, and data related to your usage of our services.
• Usage Information: Information about how you interact with our services, including pages visited, features used, and the time and date of access.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver our comprehensive antivirus and cybersecurity support services, including proactive threat monitoring, malware detection, firewall configuration, data encryption, and incident response.
• Improvement and Development: To understand how our services are used and to improve and develop new features, services, and security solutions.
• Communication: To communicate with you about your account, services, security alerts, and to respond to your inquiries.
• Security and Fraud Prevention: To maintain the security of our systems and services, and to detect, prevent, and respond to potential fraud, unauthorized access, or other malicious activities.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as data hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement robust technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request data portability.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Gearwork Defense